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Update: 16 Oct 2024

1. Where can I check for the current hostel prices? 
You can view our room profiles here:
Residential Village - Accommodation Options​​ (utp.edu.my)

 

2. Where can I check for the hostel general rules and guidelines? 
You can navigate to here and click the “Residential Village Handbook” tab: Residential Village - Accommodation Options​​ (utp.edu.my)

 

3. Can I know what I can or cannot bring to hostel area? 
You can navigate to here and click the “Allowed vs Prohibited Items UTP Checklist” tab:
Residential Village - Accommodation Options​​ (utp.edu.my)

 

4. What are the facilities provided around campus?
You can view our facilities information here:
Facilities & Services (utp.edu.my)

 

5. How do I get a room if I am a new intake student?
For first timers, you will be registering your hostel during New Intake Registration Day. You will receive instructions on how to go through the first registration process.

 

6. How do I get a room if I am a returning Foundation/Undergraduate student (not new intake)?
Beginning September 2024 semester, all returning students are required to make hostel booking online in ULife app, through UBooking. The booking period will only be open at specific times during each semester.

 

7. How do I get a room if I am a Postgraduate student?
Our hostel on campus is prioritized for UTP Foundation and Undergraduate students. We may offer placement for Postgraduates based on availability. You can make a request using our online form: 
https://forms.office.com/r/69ayWsi7xJ and our team will get back to you soon. 

 

8. How will the invoices be provided to us?
For UTP Foundation and Undergraduate students, all accommodation invoices will be issued semesterly through UCampus. For temporary stay category, notice of payment will be issued and required to be paid in full before check-in.

 

9. Are there any consequences for not paying my hostel fees on time?
All fees and invoices will accumulate in the student’s account, which you can check via UCampus student statement. Any financial outstanding, regardless of type of fees and invoices, will result in limited accessibility, such as unable to make new hostel booking, unable to access examination results, unable to proceed for clearance when graduating, etc. For more info regarding financial outstanding, please contact our UTP Finance Department.

 

10. What should I do if I want to change room?
Every semester, there will be a specific period where students can submit room change requests via UBooking. Students can submit requests to change either to an available bed or exchange with another friend. After the end of the period, the final room registered in app will be used for invoicing purposes.

 

11. Is it compulsory to stay on campus or can I also stay outside UTP?
UTP is gazetted as Fully Residential campus and all Foundation and Undergraduate students are bound to the Compulsory Stay on Campus mandate, which requires them to stay on campus throughout their official study period in UTP (except during internship). Those who do not register on campus will receive a penalty charge for not adhering to the mandate.

 

12. Can I bring my own car to UTP?
All Foundation students are not allowed to bring their own car to campus. Other methods of transportation, such as bicycles or e-scooters are allowed. The university provides regularly scheduled shuttle bus to assist the Foundation students’ movements around the campus. For Undergraduates, any personal transport vehicle is allowed.

 

13. How do I get a room if I am required to go to UTP for events (I am not a UTP student)?
You can make a request using our online form:
 https://forms.office.com/r/69ayWsi7xJ and our team will get back to you soon.

 

14. How will the invoices be provided to temporary stay requests?
For temporary stay category, after the approval has been acquired, notice of payment will be issued and required to be paid in full before check-in.

 

15. Can I use UCS even if I am not a UTP staff/student?
Yes, you can. You only need to do a quick registration, and you are good to go. 

 

16. Something in my room and/or my common area is broken/not functioning. How do I lodge a report?
Please log in UCS:
 https://ucs.utp.edu.my and provide necessary details: name, student ID, contact number, complete info of location (e.g. V5-A-00-00-01, V3-A-02 toilet). Our UCS personnel will take up the case and cascade further actions accordingly.

 

17. Why is there no update for my UCS case? I have created it approximately 4 hours ago.
Due to the nature of UCS system processes, it will take some time from the point of case creation to the arrival into our case queue. In short, all UCS cases are bound by the maximum 5-day Service-Level Agreement (SLA).

 

18. Can I use email to report my issue instead of using UCS?
We strongly urge all students to utilize UCS.

 

19. What should I do if I lost/misplaced my room key?
If during office hours, please approach the respective village offices. If it is already beyond office hours, please call RV Hotline at 011-21542918 (daily until 11pm only) and communicate with our officers on standby.

 

20. What should I do if there is an emergency (fire/robbery/break-in)?
Please remain calm and get to safety first. Then, please notify our Security personnel at either the Security posts around village or by contacting 05-3688315 (Security Emergency Contact).

 

21. What are the things I should know regarding credit note adjustments?

  1. In essence, credit note adjustments for accommodation invoices are given only when there is an error in the amount charged to our students.
  2. No credit note adjustments will be given if a student did not stay in their room after they have registered and acquired room key or personally choose to vacate earlier before the end of their supposed tenure.
  3. Approved credit note adjustments will take approximately 2-3 weeks to process. A new invoice with adjusted amount will not be generated, therefore you can only check for it in the student statement.

 

22. Where can I find the latest Joining Instruction for Hostel?
You can check for the latest Joining Instruction for Hostel in our shared Public Document Library here:
Residential Village Cloud - RV Public Documents - All Documents (sharepoint.com)

 

23. Where can I check my hostel fees?
You can log in to UCampus and look for your student statement. All financial transactions under your student ID should be available there. For more info, please contact UTP Finance Dept.

 

24. Can I know which village/block will be available for new students?
Due to availability, not all village/block will be allocated for new students. Depending on the semester, RV will advise regarding the availability and placement.

 

25. What if I still need further clarification about something?
If you do not find the answer you require in this FAQ, you can always log a UCS to us and specify your issue properly. Our officers will entertain you soon.