RV Knowledge Base
Update: 16 Nov 2023
1.Where can I check for the current hostel prices?
You can view our room profiles here: https://www.utp.edu.my/Pages/Students/Student%Development%and%Services/Accommodations.aspx
2.What are the facilities provided at the hostel areas?
You can view our facilities information here:
https://www.utp.edu.my/Pages/Students/Student%20Development%20and%20Serv ices/Accomodation/Facilities-at-Residential-Village.aspx
3.How do I get a room if I am a new intake student?
For first timers, you will be registering your hostel during New Intake Registration Day over the counter.
4.How long will my first room pre-assignment be (I am a new intake)?
For new intakes post-Covid pandemic, RV will register your name there for 1 semester. You are allowed to maintain same room going into the next upcoming semester, if there are no conditions that do not allow it, e.g. closure for renovation, inactive status (internship, deferment, suspension, dismissal, etc).
5.How do I get a room if I am a returning student?
Since we are in the process of enhancing our processes and system, room registration process may differ for each semester. Please be sure to check the announcements in RV Residential Guideline (released every semester to all students). Please follow the instructions provided in it.
6.How do I get a room if I am a postgraduate student?
Beginning 1 March 2022, we will only approve certain limited number of postgraduate stay on campus due to the closure of our SIBC hostel. You may make a request using our online form: https://forms.office.com/r/69ayWsi7xJ and our team will get back to you soon.
7.How will the invoices be provided to us?
For UTP students, all accommodation invoices will be issued through UCampus and will appear on the student statement, except for those under certain sponsorship bodies. For better clarification on this matter, please consult UTP Finance Dept.
8.What should I do if I want to change room during a period that I have been charged for? And what about the payment?
Please log a UCS case at https://ucs.utp.edu.my. RV will consider each case separately. Changes involving different room rates will result in adjustment to the existing invoice, which will take time.
9.Is it compulsory to stay on campus or can I also stay outside UTP?
UTP is gazetted as Fully Residential campus. By default, all Foundation and Undergraduate students are required to stay on campus throughout their official study period in UTP (except during internship).
10.Can I bring my own car to UTP?
All Foundation students are not allowed to bring their own car to campus. Other methods of transportation, such as bicycles or e-scooters are allowed. The university provides regularly scheduled shuttle bus to assist the Foundation students’ movements around the campus. For Undergraduates, any personal transport vehicle is allowed.
11.How do I get a room if I am required to go to UTP for special events (I am not a UTP student)?
You may make a request using our online form: https://forms.office.com/r/69ayWsi7xJ and our team will get back to you soon.
12.How will the invoices be provided to special event requests?
After the approval has been acquired, a written invoice will be given to you for payment references. Payment is required before check-in.
13.Can I use UCS even if I am not a UTP staff/student?
Yes, you can. You only need to do a quick registration, and you are good to go.
14.Something in my room and/or my common area is broken/not functioning. How do I lodge a report?
Please log in UCS: https://ucs.utp.edu.my and provide necessary details: name, student ID, contact number, complete info of location (e.g. V5-A-00-00-01, V3-A-02toilet). Our UCS personnel will consider and take further actions accordingly.
15.Why is there no update for my UCS case? I have created it approximately 4 hours ago.
Due to the nature of UCS processes, it will take some time from the point of case creation to the arrival into our case queue. In short, all UCS cases are bound by the maximum 5-day Service-Level Agreement (SLA).
16.Can I use email to report my issue instead of using UCS?
We strongly urge all students to utilize UCS.
17.What should I do if I lost/misplaced my room key?
If during office hours, please approach the respective village offices.
If it is already beyond office hours, please call RV Hotline at 011-21542918 (6pm to 11pm only) and communicate with our officers on standby.
18.What should I do if there is an emergency (fire/robbery/break-in)?
Please remain calm and get to safety first. Then, please notify our Security personnel at either the Security posts around village or by contacting 05-3688315 (Security Emergency Contact).
19.What are the things I should know regarding credit note adjustments?
- In essence, credit note adjustments for accommodation invoices are given only when there is an error in the amount charged to our students.
- No credit note adjustments will be given if a student did not stay in their room after they have registered and acquired room key or personally choose to vacate earlier before the end of their supposed tenure.
- Approved credit note adjustments will take approximately 2-3 weeks to process. A new invoice with adjusted amount will not be generated, therefore you can only check for it in the student statement.
20.Where can I find the latest Residency Guideline?
You can check for the latest Residency Guideline in our shared Public Document Library here: https://utpmy.sharepoint.com/sites/ResidentialVillageCloud/RV%20Public%20Documents/Forms/AllItems.aspx
21.Where can I check my hostel fees?
You can log in to UCampus and look for your student statement. All financial transactions under your student ID should be available there. For more info, please contact UTP Finance Dept.
22.Can I know which village/block will be available for new students?
Due to availability, not all village/block will be allocated for new students. Depending on the semester, RV will advise regarding the availability and placement.
23.What if I still need further clarification about something?
If you do not find the answer you require in this FAQ, you can always log a UCS to us and specify your issue properly. Our officers will entertain you soon.