Views:

Last update : 17 March 2025

 


A) GENERAL QUESTIONS

 

  • Q: How many water dispensers are there on campus?

    • A: There are a total of 78 water dispensers across the campus.   

  • Q: Where are the water dispensers located?

    • A: The water dispensers are divided into two main areas:

      • non-residential areas

      • 49 in residential areas

  • Q: What models of water dispensers are used?
    • A: The models used are NWD700 (8 units) and K600 (70 units).   

 

B) REPORTING ISSUE/S PROCEDURES

 

  • Q: What steps should I take before submitting a report through the UCS??
    • Ensure the power outlet is switched on.
    • Check that the power switch at the rear of the water dispenser is in the "on" position.

    • If the water dispenser is still not functioning after completing these checks, proceed with submitting your report.

       

  • Q: How do I report a problem with a water dispenser?
    • A: All stakeholders can log issues, requests, and problems related to water dispensers via the UCS using the below format
      • Case Title: WD – V5G (Block or Village) – Level 2 (which Floor) – (what the issue)
      • Type: Problem
      • Subject: CSE – Student Support and Advocacy
      • Your Enquiry: Please explain what the issue/s
  • Q: Who is responsible for water dispenser issues?
    • A: All issues, requests, and problems related to water dispensers except COWAY Water Filters for all areas are coordinated by the Student Support & Advocacy, Centre for Student Experience Department. 
  • Q: Who is responsible for water dispenser (COWAY) issues?
    • COWAY water dispenser is coordinated by Residential Village (RV)
  • Q: Who should I contact regarding water dispenser issues?

C) COMMON ISSUES AND MAINTENANCE

  • Q: What are the most common problems with the water dispensers?

    • A: The most common issues reported are: -
      • Power trips,
      • Defects (faulty components, poor assembly, wear and tear),
      • No water,
      • Water taste issues

 

  • Q: How often is maintenance performed?
    • A: Regular servicing is done every quarter, which includes changing the cartridge and 5-micron carbon block.   
Keywords: water dispenser, water